FAQ & SUPPORT
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Please read our FAQ before sending us a support e-mail.
Below we have compiled the most common questions we receive. Please read them carefully and follow the suggestions, directions and information we offer.
Installation
1. How to install WinFamily 10?
You install WinFamily 10 by downloading the programfile from here, and chosse save when the dialouge box appear. When the file is downloaded, click install and follow the on screen instructions.
3. Installation failes
Check if you`re connected to the Internet
Try a new download (save the install file. Open and follow the instructions)
2. How do I learn more about WinFamily 10 – how-to-do
Press F1 in WinFamily 10 and read more in the help files.
Download the short quick manual for WinFamily 10 (downloadsite).
Use the family file “Demodata”. Enter some information and see how it works. Remember to crate and select your own family file, when you`re ready to enter permanent data of yours.
3. Can I use WinFamily 10 for animals too ?
Yes, we have done a beta version for animals, so you can use WinFamily 10 to registrer your animals.
Select “Tools”in the top menu.
Select “Options” in the drop down menu.
Find “Language” and select Animal_english.
Please notice regarding WinFamily 10 and animals, thats its a beta. You`re most welcome to suggest changes of words and terms – thanks.
Upgrading
You install WinFamily 10 by downloading the programfile from here, and chosse save when the dialouge box appear. When the file is downloaded, click install and follow the on screen instructions.
2. How to upgrade from WF 6.02 Classic/WinFamily 2009 to WinFamily 10?
You upgrade your license by ordering an upgrade via our order page. Then download the application file, start the installation, * enter your license code and off you go.
Import/Export
- Choose “File” in top left menu.
- Select Import/export (gedcom) in drop-down menu.
- Go to Export area and include what you want in the export.
- Activate the EXPORT field.
2. How to export WF 6.02 data and continue my work in WinFamily 10
- In WF 6.02 you run a validation check.
- Fix possible data errors in WF 6.02 data.
- Go to “Files” and do an export of your WF 6.02 data.
- Your WF 6.02 data is now a gedcom file and can be imported into WinFamily 10.
WinFamily 10 reads gedcom 5.5 standard files, and if its valid and without errors, you`re able to do an IMPORT in WinFamily 10 and continue your work. Present MyHeritage files cause problems and cannot be imported into WinFamily 10
Former WinFamily versions 4 or 5, is not possible to import into Winfamily 10.
(The .ge4 or .ge5 datafile, needs to be converted into a WinFamily 6.02 dataformat, by installing this program, to do the task)